Delivery and Returns

These terms apply to our ready to ship collection. For Bespoke orders or Made To Order items or jewelry altered to a custom request please contact us via email at

All our jewelry is delivered, tracked and insured by Canada Post.

Every piece has been hand crafted with care. We take great care of our pieces, so rest assured that we always package our items securely and safely.




Bespoke or Made To Order items or jewelry altered to a customer request do not qualify for a refund or exchange.

For ready to ship items:


It is the SHC promise that your jewelry is delivered free of quality defects. We do our best to guarantee that your pieces arrive perfect. Should your piece arrive with a defect, please contact us at so we can get this taken care of for you!

We stand behind the quality of our pieces. Stone Hardware Co. offers a complimentary 60-day limited warranty on all fine jewelry purchases within Canada. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.

Please kindly note that any work performed on our pieces by anyone outside of Stone Hardware Co. will void this warranty.